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ONBOARDING

User onboarding.
Without the rework.

A new hire needs an account, the right access, and equipment ready to use. Bring the details, approval, and hands-on setup into a repeatable process for MSPs and internal IT. Join early access as Onboardinator develops.

01 /

Get a complete setup request.

Collect user details, access requirements, equipment needs, and setup instructions in one request. Give requesters a consistent way to explain what is needed, so IT can review the context without piecing together separate messages.

02 /

Define the requirements.
Reuse the role template.

Define recurring requirements by role, client, or department. Use that baseline to identify what is standard and what needs a separate decision for this new hire.

03 /

Review the request and plan.

Check access and equipment requirements with the person authorized to approve them. Identify the technician responsible for setup and resolve missing information before work starts.

04 /

Define the account work.

Make the Microsoft 365 setup requirements clear before work starts. Keep the role baseline, approved access, and any exceptions with the request so the technician knows what this person needs.

05 /

Give technicians the remaining tasks.

Plan workstation preparation, equipment handover, and access checks with a named owner. Include anything outside Microsoft 365 so the new hire’s setup is not mistaken for account setup alone.

REQUESTS, APPROVALS & TASKS

One request.
A visible path to completion.

Follow the request from the details IT receives to the work a technician completes. Each handoff carries the requirements forward, from review and approval to account setup and equipment preparation.

FROM REQUEST TO FOLLOW-THROUGH THE PROCESS
01 / COLLECT DETAILS

A better starting point.

Collect the right details once, apply the relevant workflow, and let your team see what needs to happen next.

User information and service requirements give technicians a clear starting point.

Keep the next step and its owner clear from request to handover.

THE NEXT HELLO

Prepare the user’s
welcome communications.

Prepare practical first-day instructions alongside the setup work: equipment collection, next steps, and a contact for help. Give your team the context to review and share a useful welcome message.

A better starting point
for your next new hire.

Join the list for updates on a more consistent onboarding process, from the manager’s request to the new hire’s first day.

Join early access